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No Worries. They Speak English. |
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Many business professionals
who travel overseas feel comfortable in knowing that the majority
of people in other countries speak English. They know that even
if a country's official language is German or Cantonese, they
will undoubtedly be able to speak in English and easily communicate
with their business associates, as well as the hotel and taxi drivers.
No worries, they speak English.
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While it may be true that simple communications are relatively easy,
more complex communications may present more of a challenge. When working
with clients, colleagues, superiors and staff, it's critical that when
you communicate, your intended meaning comes across successfully.
When you are conducting business in a foreign country, whether English
is your first language or not, you will want to ensure a clear and successful
communication. You can achieve this if you think carefully before you
speak and apply some of the tips below.
- The most obvious yet very important tip is to avoid the use of slang
and buzzwords. When an American English person says "I'll fill
you in later" or "let's play it by ear," they really
mean, "I will provide the details later" and "Let's wait
for further information before taking further action." If this
is what you mean, then these are the words you should use.
- Speak slowly and distinctly. You may be speaking to a colleague and
trying to read their reaction to what you are saying. If they look disagreeable,
you may be wondering if it's because they disagree with the content
of what you're saying to them. But in reality, it may be that they do
not understand or misunderstand your message altogether. While they
are thinking about the words you've chosen, they have stopped listening
to your core message.
- Try to learn some of the local language and use it during your communications.
It will show your international colleagues that you have taken an interest
in their culture and are making an effort to communicate as effectively
as possible.
- Be mindful of your vocabulary. Certain words that are used in different
cultures, while all in English, may have the same definition, but have
a slightly different meaning. Americans, for example, may use the word
"leverage" to describe a method of "taking advantage"
of a market or competitive situation. Chances are high that this particular
word is not used the same way in the country you are visiting.
- Emphasize clarity over grammar. While grammar is always the first
rule in writing and speaking English, or any language, what's more important
for global communications is clarity of the message. Focus on your point
and strive to communicate your message as succinctly as possible.
- Stay alert. Avoiding slang, speaking clearly and learning local language
phrases can be difficult to do, especially when you are traveling and
feel jet lagged, in need of sleep and enduring some of the stress that
comes along with international travel. Try to stay alert and keep your
communication skills sharp.
It's one thing to have a native accent but quite another to speak English
in a way that is not being understood and is causing a communication breakdown.
In order to build effective global work teams and manage projects across
international borders, clear and precise communications are a necessity,
and cultural communication breakdowns are no longer acceptable. |
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