Issue 3 2008 > Crown Introduces a New Online Training Program
Crown Diversification
CU-Online - Crown Introduces a New Online Training Program
Employee training is an important aspect of the professional and personal development of Crown’s worldwide team. Training efforts, hosted under the umbrella of Crown University, come in many forms ranging from facilitator-led workshops to on-the-job training and e-learning.
Crown’s e-learning program has recently been relaunched under the name CU-Online. It was developed and designed specifically for the Crown Worldwide team. The global staff of over 4,000 employees is trained on the same systems and held to the same high standards of service. Crown’s well connected network enables us to standardize training, provide consistent reporting and deliver uniform service.
Crown Worldwide will continue to roll out new courses and enhance the program’s delivery methodology, e.g. instructor led computer training, in the coming months and throughout the years ahead.
Norah Franchetti, group vice president of learning and development, led this new initiative. She noted, “as technology has developed we have been able, through this new e-learning application, to enhance and develop new online courses that include video, audio and other multimedia, making the learning more interactive and interesting which in turn brings a higher employee retention rate of the specific subject.”
“We have over 4,000 employees who work in over 200 Crown operations around the world and collectively speak more than 37 languages. The challenge is always to try and get training/learning to staff members sitting in 55 countries and I view e-learning as part of the solution that can support face to face or ‘on the job/chairside’ learning.
“We remain relentless in our efforts to continually improve our training, nurture our staff, maintain our employee retention rates and continue to develop our most important asset–our people.”