The results of customer feedback, and internal and external
audits, are analyzed by the Quality Assurance Group. If required, new
standards are put in place.
These standards include:
Training needs
Upgrades to technology systems
Review of service partners
The QUEST Quality Management
Program's approach to standardizing quality systems and procedures
through ISO principles, and leveraging
Crown's wholly-owned, global network is what makes QUEST unique.
Not only is this strategy a valid quality solution, but ultimately
the only choice in
Crown's pursuit of 100% customer satisfaction.
