Once standards are set, the staff is trained to meet these standards. Training includes providing customer service, understanding communication systems and using the global technology systems. Top performing employees and service partners are rewarded with QUEST Quality Awards. Click here to read about the most recent QUEST winners.

Standard operating procedures are documented and made available online for the staff. This helps ensure that they fully understand all of the processes and any unique customer requirements, so they can deliver high quality service to their customers.