The first phase of the QUEST cycle is setting standards.
This entails partnering with customers to define their expectations
and specific requirements.
Globally
Consistent Standards
Wherever you move to or from, you can recognize more than the Crown
brand. Since the worldwide staff is trained on the same operating
systems, you will receive a consistent quality of service at both
ends of your move.
ISO
Quality Accreditation
Crown has earned ISO (International
Standards Organization) certification in the majority of its worldwide
locations and created a system that is built on the ISO processes.
External quality audits twice a year ensures that the written standards
are upheld and that Crown’s customers continually receive
high quality service.
