TQQS Awards

QUEST Plaque

Total QUEST Quality Score Winners

Using automated technology systems to track Key Performance Indicators (KPIs) including Corporate Client Feedback, Transferee Feedback, Transit Protection Claims and Billing Accuracy, Crown’s Group Quality Office analyzes the data and issues a Total QUEST Quality Score (TQQS) for each worldwide branch.

Each quarter, QUEST Awards are presented to the Top Performing Branch and the Most Improved Branch in five regions.

The current winners are:

3rd Quarter 2008 TQQS Award Winners

Americas

  • Top Performer: Crown Washington, D.C., USA
  • Most Improved: Crown New York, USA

Asia

  • Top Performer: Crown Macau, China
  • Most Improved: Crown Hyderabad, India

Australasia

  • Top Performer: Crown Nelson, New Zealand
  • Most Improved: Crown Hamilton, New Zealand

Europe

  • Top Performer: Crown Milan, Italy
  • Most Improved: Crown Stockholm, Sweden

Middle East/Africa

  • Top Performer: Crown Manama, Bahrain
  • Most Improved: Crown Istanbul, Turkey
 
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