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Relocating can be a stressful time for everyone, including the family pet.  With preparation, planning and affection, you can help your pet through the process and happily adjust to a new home. These tips are primarily for dogs, but many can apply to other family pets.

Plan ahead

Purchase a pet ID tag with your new address and telephone number and put them on right before the move. If your pet gets lost during the move, they can be located. 

Find a veterinarian at your new location. If your pet gets ill, you’ll be prepared.

Select a pet transport company that specializes in pet transfers. Crown can provide recommendations.

Prepare your pet

Maintain a normal routine and stay on the same feeding and walking schedule before and after the move.

Help nervous pets become more at ease. Prior to the move, put moving boxes in plain sight; move them around so the sound becomes familiar.

A few weeks before the move, gradually familiarize them to their carrier/crate by putting it out in the open with a couple of their toys inside. A day or so later, put in a treat to reward them for going in. Eventually place their meals inside the open carrier. Soon they’ll eat their meals in the carrier with the door shut. Small pets can be carried around in the carrier or taken for a short drive. Reward your pet with treats and playtime afterward.

On moving day

Either leave your pet with a friend, sitter or boarding facility, or keep them in a quiet room with soft music playing and the door shut.  Bring in their favorite blanket and toys and fresh water and put a sign on the door so your pet isn’t accidentally let out.

Some movers prefer to not have pets around during packing due to liability reasons, so check with them beforehand.

Settling in to your new place

The new environment will be new to your pet also so gradually introduce them to each room, encouraging them to explore and reassuring them as they do. Initially, your pet will want to stay close to the family. Don’t close them away in a room by themselves; this can cause an anxious pet.

Place bed, toys, food and water in similar spots at your new home as in your previous home. If the food dishes were by the kitchen door before, place them there in your new home.

If you’re new home has steps, but your previous home didn’t, help your pet learn by putting the leash on and gently guiding him/her one step at a time. Reward your pet with plenty of praise. Your pet will gain confidence on the steps and will love their new home.

Your pet may develop anxiety or fear of their new surroundings. Be patient, give them some time to adjust and use positive reinforcement to help them adjust to their new home.


All types of pets can be imported to Chile, except those that are protected by international organization CIPES. Here are the requirements when importing a pet.

Owner’s passport copy.

Zoosanitary export certificate issued by official institution at origin.

Original health certificate.

Rabies vaccination record.

The health certificate and rabies vaccination must both be under the owner’s passport name.

The original health certificate and original vaccination records should accompany the original AWB for cargo shipments.

Quarantine is not required for cats and dogs

The animal-loving experts in our Santiago office are happy to assist with your relocation and answer any questions you might have.

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