What do you consider important about your work?
I believe in providing a high quality of service. To me, that means being there for people and ensuring a smooth move for our customers.
Although I am not the main point of contact for our customers, I do hear a lot of the fears that are shared – often where clients have had very bad move experiences in the past with other companies and hope that they don’t have a similar experience with us.
We try to make sure that customers never feel like they are on their own. We are here to guide and support them through their relocation. With proper planning, honesty and communication throughout, we make more relocations successful and more customers satisfied.
Senior Move Manager, Toronto, Canada