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The Board of Investment (BOI) in Thailand, in conjunction with the Immigration Bureau (IMM) and the Department of Employment (DOE) has launched a new online system to streamline both new and renewal work permits and re-entry visa applications. 

The Single Window System will replace the current hard-copy work permit booklet with a new digital work permit. It will also allow applicants to book immigration appointments online and require fewer supporting documents to be produced in hard copy. 

Implementation schedule

The new system will be introduced in stages. Initially, companies registered with the BOI must register for mandatory training on the new system. Registrations will be accepted on a first come, first served basis. 

The training schedule will be completed as follows: 

  • October 1 – 15, 2017 – Five pilot companies selected by the BOI will be provided with training.
  • October 17 – 20, 2017 – Other companies will be trained to use the Single Window System. 
  • October 24, 2017 – Those trained will be able to commence use of the system.
  • November and December 2017 – Company and Immigration representative training will continue.
  • January 1, 2018 – All companies wishing to use the services of the One Stop Service Centre (OSSC) in Bangkok and the Immigration/Employments offices in Chang Mai and Phuket Provinces will be required to use the new system. Companies are advised that there is likely to be extensive delays in the processing of their applications if the training is not completed by 31 December and they continue to use the old system. 

Effective October 2018, the Single Window System will be launched nationwide and used for applicants recognized by the new Strategic Talent Centre (STC) and those employment by Non BOI companies. 

Please note that service interruptions and technical difficulties may be experienced in the early stages of the new project. While it is expected that the new online system will take longer for the new work and re-entry visa applications, work can commence from the date that the candidate nomination is approved. It is expected that the new online system will eventually reduce renewal, amendment and cancellation processing times. 

Action points

BOI registered companies employing foreign nationals should register for training as soon as possible.

During the transition period, employers should expect the online processing time to be slower. Business planning should take account of this. 

Companies working with outsourced Immigration providers should ensure that their provider is registered and completes the required training by December 31, 2017. 

Source: This update was prepared using information from the Peregrine Blog

Disclaimer: The above information is provided for general information purposes only and should not be construed as legal advice. If you have any further inquiries regarding the applicability of this information, please contact Debra Jane Beynon, Regional Immigration Manager, APAC.

Thailand launches online system for work permits and visas

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