What you can expect from Crown… Crown started out over 55 years ago when a young American named Jim Thompson, who was living in Japan, recognized the need for an international moving service. With very little money in his bank account, Jim established a small company with big ambitions in Yokohama, Japan. Today, Crown employs nearly 4,000 people in over 50 countries. We’ve grown into a global business that has helped millions of families relocate their lives throughout the world. We’ve supported international company assignments, transported priceless art collections and kept family belongings safe worldwide in our secure storage facilities. So, what can you expect from Crown? You can expect to work with people aiming to exceed your expectations. Our Approach By specialising in international relocations, we have created a vast network of our own “on the ground operations” as well as approved suppliers and relationships with local organisations all over the world. This means we are well-positioned to advise you on everything you need to know about moving to a new country. Our People If you choose Crown, you can be confident you’re getting help from experienced professionals who understand all there is to know about relocating. You’ll have a Move Manager working with you from the moment you ask us to help to the time you’re settled in your new country. Our global knowledge means they not only manage the logistics, but can provide advice on education, housing, language training, property searches and support for your partner and family. Our Technology We have developed our own digital inventory system, called ePacking, which is used to itemize, track and record the condition of your possessions. We use smartphone technology to label and scan the movement of each item door-to-door. You’ll be kept informed every step of the way about progress. Preparing for your move Thousands of people across the world choose Crown each year to help them move to other countries or simply across countries. At the outset, you’ll hear from one of our Move Managers who will be a dedicated point of coordination for you. Your Move Manager will create an easy to follow plan detailing what needs to be done at both ends of your move. We want you to feel prepared and reassured that important tasks are completed with care. This will include information on how to organize your move and set priorities, tips and checklists for things to do, reminders, and a detailed itinerary for your moving day. The services we offer Moving your belongings We’ll work with you to create a schedule aligned to your move dates. Our global fleet of vehicles regularly travel between international hubs, so you’ll be linked into an established and experienced network. Our road fleet includes low-emission eco and electric powered vehicles in our continued efforts to become a carbon neutral company. We will also use one of our specialist suppliers in rail, air and shipping to design the most economical and efficient travel plans. Storage Whether you choose to leave some things behind or need a little extra time to take delivery, we provide safe and secure storage at both your origin and destination locations. Our worldwide network of modern purpose-built facilities provides secure short or long-term storage. Goods are stored in purpose-built modules made from kiln-dried timber and allowing ventilation, which reduces the risk associated with climatic conditions. Each facility has the latest technology to provide peace of mind against fire, theft and flooding. The units are alarmed and monitored, and general public access is restricted, which is more secure than generalist self-storage facilities. Online Move Hub The Move Hub is our secure online portal which provides you with information about your move. You can view and accept service proposals, manage documentation, use digital checklists to ensure they’re prepared for a move and view a dynamic timeline of your progress. The Move Hub also allows you to track proposals and manage payments simply and easily. Want to learn more about your destination before you arrive? The Move Hub helps you to settle in by providing a list of companies in your destination so you can arrive feeling relaxed and prepared for the next stage of your life. Help for Families We know that an international move can be unsettling for children, which is why we have specific destination guides written for them. We have also developed a specifically-made range of items, including Lego-like Crown trucks and facilities, designed to help children conceptualize the move and take away the uncertainty. Constant care and feedback “QUEST” is our quality improvement program designed to make sure we are always improving. We’ll be checking in on you throughout the move to ensure you and your family are comfortable with progress. The program was developed because we want to make sure nothing is left to chance and that we can address any concerns immediately. We understand that for such an important event, we must anticipate what you’ll need, deliver the highest quality service, and operate efficiently. We achieve this with ongoing measurement tools embedded in our system. QUEST is based on an ISO framework so we know we are working to the highest international standards.