Getting you started on your journey with a virtual consultation

How technology has helped make relocating simpler for thousands of our customers

Do you want to start planning your international relocation with an accurate quote, without having to have a consultant physically come to your home?

We've been performing virtual consultations since 2011, in that time we've helped thousands of families relocate internationally, all starting with simple video-calling technology. 

What is a virtual consultation?

Virtual consultations are our quick, easy way of gathering your requirements, using video calling to understand the things you want to take with you when you relocate, as well as access conditions. One of our consultants will call you on an agreed upon date and understand what it is you need to move, we’ll then tailor our quote to those needs and get back with a proposal as soon as we can. 

And of course, if you do need a consultant to come and visit you, we'd only be too happy to accommodate this in a socially distanced, safe way. The option for both is available to you whenever you choose to start planning your journey. 

What a virtual consultation can do for you

  1. Simple and convenient, to get you on the move
  2. Complete video record of all items you’re moving
  3. Flexible to arrange with times that suit you
The easiest way to do it is through our online form here

Submit your information and one of our Relocation Consultant will be getting in contact to schedule the consultation. Crown also sends some additional information about the destinations, which is important to consider when planning a move. 
Booking should be made as far in advance as possible. The best time to start the process of an international or domestic move is 2-3 months prior to the likely move date. Our recommendation, because of the availability, is to program the consultation at least 2 weeks in advance. 
It depends on the volume of the move. It’s main objective is to run through with the client all the items to be included in the move. For a full move, a virtual consultation might take 40 or 50 minutes. 
After 48 business hours, the Relocation Consultant will estimate the volume of the move and will prepare a formal proposal. 

Tips to prepare a virtual consultation for a more accurate quote

Here are a few things that you can do prior to your appointment that will help us conduct the consultation efficiently:
  • Ensure your mobile phone or tablet is fully charged and connected to your Wi-Fi network and is capable of streaming video. If using cellular service – 3G or 4G is required.
  • Open up all closets, cabinets and drawers, especially in the kitchen.
  • Advice consultant of any high value, fragile, sentimental items or any items that may require a specialist (electrician, handyman, etc.).
  • Turn on all lights in your home for better visibility.
  • Have a flashlight and a measuring tape available.

Video Transcription

It used to be, if you were using a mover, you had to wait. Wait for a callback, wait for an appointment, wait at home, wait to receive an inventory, and then wait for an estimate. Well, here at Crown, we're trying to eliminate the wait.
Virtual consultations are a quick and easy way to arrange for a quotation, whether you're moving across town or across the world. A Crown consultant will walk you through sign -⁠on, and then you will walk them through your home. They will also speak to you about important things you need to know, whether you're moving locally or internationally.
Hi, how are ya? I'm fabulous, how are you? So here we are in the living room where I will be taking this couch along with this love seat and this coffee table and the smaller one. Perfect.
And then also the bookshelf there. All right. Well, that was great. Is that all I have to do? That's it. Oh man, I didn't even have to take any time off from work. I mean, this is great. I love it. 
Oh, this was so great. It was super easy. I didn't have to miss work and I really appreciate you fitting me in. And it was a short notice. Ain't no problem. My pleasure. I hope you have a great rest of your day. You too.
Thanks. Bye. Once the virtual consultation is complete, your consultant will send you a detailed inventory the same day and tailored service proposal within a few days. It's that easy.