We spoke to our Sales Consultant, Sandra Abdel Vakhed about her experience working for Crown Relocations and her top tips to help you plan your next international move.
What brought you to Crown?
Crown is a well-known, highly reputed, global company with a diverse workforce, plenty of opportunities for career growth and a fantastic culture. This was my main incentive for joining.
Can you tell us a little more about what you do at the company?
I handle incoming relocations sales leads generated through Crown’s website. I contact potential clients, assess their needs and come up with innovative move proposals to suit. I also stay in touch with clients throughout the move process, following up on their status and acting as a point of contact for them within the company.
What do you enjoy most about your role at Crown?
I love that Crown has a multinational culture – it has offices all over the world and employs people from many different backgrounds. No two days are the same and we get to learn lots of new things.
Have you moved internationally yourself?
Yes, I have moved twice internationally. I moved from Moscow, Russia to Amman, Jordan and last September I moved from Amman, Jordan to Dubai, UAE. However, I personally didn’t use a moving company. I have an amazing family, who helped me manage the process.
What advice would you give to people moving to a completely new culture to help them settle in?
Moving to a completely new culture can be exciting and challenging at the same time. Spotting certain aspects of cultural difference is easy, such as rituals, language, music and food. However, the values and beliefs of your destination may not be as obvious, so it may take time to integrate yourself fully. Embrace it as a learning opportunity.
What were the challenges and how did you overcome them?
Before I started working at Crown, I had no experience of the relocations industry, so it was all new to me. However, the company has provided me with some excellent training and a workplace in which I have been able to thrive. I am learning all about the moving process very rapidly indeed.
What are customers most worried about and what advice do you give?
I find that customers worry most about their items being packed and wrapped properly and arriving at their destination safely, especially those who own items of high value. I highlight the experience and expertise of our packing teams and reassure clients that their possessions are in safe hands.
What do people need to think about when moving abroad?
When moving abroad it is essential to properly consider destination information, such as duties, taxes and other formalities as these can significantly affect the cost and smooth running of a move.
What do you like to do in your spare time?
I like to travel to new places and learn new languages. I`m planning to start learning Spanish but haven`t started yet.