COVID 19: Our service update

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    You can still go knowing with us

    Rest assured we are still operating as normal. We are continuing to support our customer’s moves whilst maintaining the safety procedures we have put in place for the benefit of our staff and customers wellbeing. You can read below more about the practices we have put in place or speak to one of our advisors who will be able to answer your questions. 

    Doing more to make relocating easier for you

    We are committed to making your international relocation as easy as possible during these uncertain times. We offer flexible move dates and no up-front fees on up-coming moves and have access to the latest information on border restrictions. We’ve also enhanced our service delivery to ensure we reduce risk to our customers and staff, which remains our number one priority.

    We can assess your move needs virtually

    Virtual consultations enable our consultants to create a detailed service proposal for you without entering your property. Using video calling technology we can itemise what you would like shipped, assess any items that need additional protection and answer your questions. 

    Flexible move dates

    We are aware that country borders are closing and re-opening all the time which can make it harder to agree a move date. To help and provide flexibility, we are currently accepting bookings for later in the year with no fixed move date.

    We are also expecting to see an increase in demand for our services when COVID-19 related restrictions start to be lifted. This will likely mean we have to carefully prioritize and those who have already secured their bookings with us will have first pick of move dates when they become available. So we do recommend booking early.

    Here for you on packing day

    We have put in place a series of robust procedures to maintain the safety of our staff and customers during the packing of your items. All crew members have been issued with their own personal protective equipment (PPE) including; face masks, disposable gloves and hand sanitiser. With your consent, our crew will be using your facilities to wash their hands frequently throughout the day. We also recommend any high risk individuals should not be present during the pack and advise only one family member to be present at the residence.

    No upfront fees

    We know COVID-19 has put pressure on many household budgets, so while your booking secures your place in our virtual queue, we will not be expecting payment until seven days prior to the move.

    High quality storage solutions

    If you can still proceed with your flights but would like to transport your items to a later date, we have storage solutions available to help.