Relocation & Assignment Management

1) Pre‑assignment planning & policy deployment

We translate your mobility policy (core‑flex, lump sum, or fully managed) into a practical move plan for Vietnam. That includes timeline design, cost estimates, risk checks, and detailed employee/family journey mapping. We also align vendor SLAs and define KPIs (e.g., initiation within 48h, lease secured within 30 days, satisfaction ≥ 4.5/5).

2) Home search, lease negotiation & tenancy management

Vietnam’s rental norms differ by city and segment. Typical lease terms run 12 months with deposits commonly 1 or 3 months’ rent; bilingual contracts and VND payment clauses are standard good practice. We negotiate break clauses, inventory lists, and repair responsibilities, then provide ongoing tenancy management and issue resolution throughout the assignment.

3) Temporary accommodation booking

Crown Relocations liaises with the transferee to establish individual accommodation needs, and then coordinates all bookings for short-term motel/hotel/services apartment-style accommodation. This is done in accordance with the established transferee needs, corporate relocation policy, corporate budget and local market availability. Program includes liaison with the transferee, providing options-based requirements, email confirmation of reservation and update to corporate client.

4) Settling‑in

Crown Relocations tailored and fully-accompanied Post-Arrival Oreintation program gives an in-depth introduction to the transferee’s new neighborhood. The program is designed to ensure the transferee and their family settle as quickly as possible. Each program is tailored to meet individual needs and the local community environment, and typically includes:

• City information pack
• Introduction to public transport
• Visit to shopping mall/food markets
• Options for doctor, dentist, baby health care
• Visit to post office
• Overview of leisure and hobby facilities
• Advice on employing a domestic helper
• Introduction to expatriate networking clubs and support groups

5) Banking setup & everyday life support

Opening a personal bank account often requires a passport, valid visa/residence card, proof of address, and (in some banks) a work permit or Temporary Residence Card (TRC). We confirm branch requirements, schedule appointments, and prepare paperwork to accelerate activation.

6) Schooling & family transition

For families, we shortlist schools and manage school visits, application for enrolments, and etc.

Note: Visit Immigration & Visa Services for more info about immigration specifics work permits.  For assignment planning, we sequence local registrations and banking steps around your immigration timeline so the employee can settle promptly.

A. Assignment wrap‑up & compliance offboarding (Vietnam)

• Criminal record certificate (Judicial Record/Police Check):
  Many destination immigration processes ask for a Vietnam Criminal Record Certificate (No. 1). Applications are made at the Department of Police (or, as updated, under Ministry of Public Security administration with growing digital portals). We determine the right certificate type, assemble documents, and file in person/online or via authorized representative if the assignee has already left.
• Banking & financial housekeeping:
  Banks usually require passport + visa/TRC + proof of address, and may ask for work permit details when opening; closure/transfer processes vary by bank. We schedule branch visits to close or keep accounts, manage forwarding addresses, and prepare proof of deregistration to satisfy KYC updates.
• Lease termination & deposit recovery:
  We ensure notice periods, exit inspections, and documented inventories are handled to secure 1–2 months’ deposit refunds and utility reconciliations—common local practice with bilingual contracts.

Export of household goods, pets, and vehicles

• Household goods export (non‑commercial personal effects):
  We prepare inventory lists, export documentation, and customs declarations; organize packing compliant with hazardous‑item restrictions; and coordinate port operations and inspections. Guidance typically includes passport/visa/TRC copies, work permit/authorization letters, and avoidance of restricted items (e.g., aerosols, fuels, explosives).
• Destination import coordination:
  Our global network liaises with destination agents on import rules, HS classifications, and prohibited goods to avoid delays. All integrated into your move plan.

Destination country setup

• Landing services:
  Temporary housing, home search, local registrations (per destination rules), banking, schooling, and cultural orientation delivered by Crown at destination.
• School record transfers & timing:
  We obtain certified transcripts and recommendation letters; coordinate applications aligned to destination calendars, just as we do for Vietnam (rolling admissions and earlier application windows where applicable).