From Hong Kong to Australia I'm doing this move on my own and I thought it was going to be so hard to accomplish. From the first phone call answered by Denise Yip who was so helpful, clear and welcoming I felt at home. Then the video consultation with Theresa Santiago was so reassuringly easy, smooth and convenient! After that I was in communication with Iris Gozon Ang, my moving coordinator. She's been so clear, knowledgeable kind and reassuring. One of the most important aspects of big life changes is the emotional one and at each step Iris made it all seem so easy and effortless. She was willing to communicate at short notice over the phone and keep in touch. She has been such a kind, compassionate listener and willing to go out of her way to make things flexible for me. She's doing such an excellent job and deserves to be acknowledged by Crown in a big way too. Then the day of my move Hong and Hing are the two most wonderful, kind gentle movers, while being very strong and capable at the same time appeared and in just a few hours were able to pack and clear out a whole apartment, with effortless ease and grace. I can see the professionalism and the seamless communication between all of the moving parts of such a complex operation clearly and am very impressed! Now all this was the smooth part, I'm deeply impressed by the service recovery aspect that follows. The next day after the move I suddenly realized that one item of furniture that was meant to remain here had inadvertently been removed for disposal. I contacted Iris and within minutes Hong was on the phone with me to confirm the details and the next day he came by and had it back here and placed! I'm really so grateful for having the guidance to choose Crown and will be recommending you to everyone for sure. All these people working for you at Crown are heroes doing a very good job and they have my heartfelt gratitude and good wishes. Preeti, moved from Hong Kong to Australia.