Your moving questions answered

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Moving internationally or domestically? Not sure where to start, especially when it comes to an international move? Should you go with air freight or ocean freight? A full or partial container? Is a 20-foot container enough or do you need a 40-foot container? How do you know what your best options are?

With our Frequently Asked Moving Questions, you’ll find details regarding everything you need to know to plan your move.

General Relocation FAQs

All of our proposals are door-to-door inclusive, unless stated/requested otherwise. We would send you this within 48-72 hours from the day you register on our website.

Our in-home and virtual surveys are completely free of charge, we will encourage to have either of them for us to gauge the volume and prepare a quote according to the items you will be relocating.

Our consultants will coordinate directly with you to choose the best possible time. They are available for surveys from 9:30 a.m. – 6 p.m., Monday – Friday.

It depends on each country, but this will be a rough estimate:
Within Asia-Pacific: 2 – 4 weeks approx.
Australia, New Zealand, Europe, USA, Canada: 5 – 7 weeks approx.

We usually suggest 1-2 months in advance, the sooner you start planning your move, the better.

You will have a Move Manager assigned at origin that would guide you through the process until destination. Crown has offices in 54 countries and most moves will be handled without any third-party agents, ensuring a high-quality service.

Fragile items, high value items, antiques, paintings, statues, pianos, mirrors, glass or marble tops, etc.

Our door-to-door service includes normal dismantling at origin and re-assembling of furniture, as long as no special handling is needed.

We highly recommend that our professional teams do the entire packing in order to reduce the chances of something breaking, being damaged, or lost during transit. We will pack with the highest quality items and prepare a detailed inventory for your reviewing. You will also be saving time, money, and effort by letting our teams’ do what they do best.